Abstract

The Consumer Ideal Product (CIP) program at the Rehabilitation Engineering Research Center on Technology Evaluation and Transfer (RERC-TET) is exploring how the end-users of assistive technology devices define "the ideal device'. One outcome of this effort is a set of priorities assigned to product features and functions – including service, warranties and customer support – all directly from the end-user's perspective. As another outcome, the RERC-TET then transforms these results into benchmarks useful for comparing existing products, in terms accessible to product designers, manufacturers and vendors. A third outcome is a checklist of features and functions useful for choosing among products. This paper presents the procedures and results from the RERC-TET's work on ideal tie-downs for wheelchairs. In the CIP study, four end-user focus groups generated 180 statements relating to an "ideal' tie-down system, under the 11 device evaluation criteria. Then, 100 experienced users rated these 180 statements organized in a survey, judging how well the statements characterized an "ideal' tie-down system. End-users also rated the importance of the 11 device evaluation criteria. Consumers placed the highest importance on the three evaluation criteria of physical security/safety, product reliability and effectiveness. The RERC-TET then developed product benchmarks, which were used to compare six commercially available wheelchair tie-down systems. Outcomes from this work suggest improvements for each product's design, service and support. Overall, the six tie-down products all meet roughly 56-77% of the identified product requirements. Many of the suggested improvements offer a low-cost opportunity for companies to gain a competitive advantage in the marketplace. The findings should help manufacturers and vendors improve their products and services, and help professionals and end-users make informed choices. © Elsevier Science Ireland Ltd. All rights reserved.

Keywords: Assistive device; Benchmark; Criteria; Disability; End-user; Focus group; Market analysis; Product evaluation; QFD; Technology transfer; Survey.

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